At TrendyRoyale we strive for 100% customer satisfaction. That's why we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Returns Policy
To be eligible for a return and refund, the product must meet the following conditions:
- The product is unused and in its original packaging.
- The return request must be submitted within 30 days after receiving the product.
We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.
Return procedure
- Return request: Please contact us first at info@trendyroyale.com to request a return. Items returned without prior request will not be accepted.
- Return instructions: Please follow the instructions you receive from us after your return request.
- Return Shipping: Please return the product to us according to the instructions received. Make sure the product is well packed to prevent damage during transportation.
Refunds
- Approval: We accept all refunds that meet our return policy conditions. Once we receive your return, we’ll approve it and process your refund. You will automatically receive your money back via your original payment method within 10 business days.
- Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.
- Contact: If more than 15 business days have passed since your return was approved and you have not received your refund yet, please contact us at info@trendyroyale.com
Damage and Problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will assess the problem and provide an appropriate solution.
Swap
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Items not eligible for full return
- Free/Promotional Items: Free or promotional items are not eligible for a refund. If the return conditions are met and the return is approved, you will receive a credit instead.
For questions or more information about our returns policy, please contact us:
